Privacy Policy

At Feels Official, we collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support.

Personal Information includes:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely by our payment processors)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information:

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring and exit pages
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send you promotional emails and newsletters (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Personalize your shopping experience

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers:

We share information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and email service providers.

Legal Requirements:

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We use SSL encryption for all transactions and store your payment information securely through our PCI-compliant payment processors.

You have the right to:

• Access and update your personal information
• Delete your account and personal data
• Opt-out of marketing communications
• Request a copy of your data
• Object to processing of your personal data
• Data portability (where applicable)

To exercise these rights, please contact us at privacy@feelsofficial.com, call us at +254 721 611 254, or through your account settings.

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Types of cookies we use include essential cookies for site functionality, analytics cookies to understand site usage, and marketing cookies for personalized advertising (with your consent).

Your information is primarily processed in Kenya. If information needs to be transferred internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with Kenyan data protection laws and international standards.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: